MovaiQ Support

Need help with MovaiQ? Find answers below or contact us.

GETTING STARTED

Starting a run: Open MovaiQ, allow location access, and start the run from the Run screen. Wait for the GPS indicator before you set off for the most accurate distance and pace.
MovaiQ Pro: Pro adds adaptive coaching, the personal training plan, live audio coaching, race pacing and planned routes. You can start it with a 7-day free trial.
Audio coaching: Connect headphones and keep MovaiQ running in the background. Coaching lowers your music briefly, speaks, and lets the music return.
Coach setup: Choose your goal and distance on the Coach screen. MovaiQ builds a rolling weekly plan and adjusts it as you train.
Route planning: Choose a distance before the run and MovaiQ creates a round-trip loop from where you are. Spoken navigation works on routes planned before the run, currently in English.

Start Pro: Start the 7-day free trial from the Pro screen in the app. Payment is handled by your Apple account through the App Store.
Restore purchases: Signed in with the same Apple account, use the restore option in the app to bring back an active subscription on a new or reinstalled device.
Manage subscription: Subscriptions are managed in your Apple account settings: Settings → your name → Subscriptions.
Cancel subscription: Cancel in Apple's subscription settings before the renewal date shown by Apple. Pro normally stays available until the end of the paid period.

Apple Health permissions: MovaiQ can save your workouts to Apple Health and, if you allow it, read recovery signals such as heart rate. Change this in Settings → Health → Data Access & Devices.
Location permissions: Location is needed to measure route, distance and pace, including while your screen is locked mid-run. You can change it in iOS Settings → Privacy & Security → Location Services.
Privacy Policy: Your runs and history stay on your device. See the Privacy Policy for the full detail.

No spoken audio: Check that your phone is not muted, that media volume is up, that headphones are connected, and that MovaiQ is allowed to play audio while other apps are playing.
GPS problems: Start outdoors, wait for the GPS indicator before starting, and make sure location access is set to allow while using the app. Tall buildings and tunnels reduce accuracy.
Health data not appearing: Confirm the Health permissions in Settings → Health → Data Access & Devices, then reopen MovaiQ. Recovery signals require a compatible device that writes them to Apple Health.
Route or navigation questions: Spoken navigation is only available on routes planned before the run, and the instructions are currently in English. Always follow traffic rules rather than the guidance.

Can't find what you need? Email us and we'll get back to you.